FAQs

1 – How can I track my shipment?

You can track your shipment using the tracking number provided to you at the time of booking. Simply enter the tracking number on our website's tracking page, and you'll be able to see real-time updates on the status of your delivery.

2 – What are your delivery hours?

Our delivery hours vary depending on the location and type of service. For specific information regarding delivery hours in your area, please contact our customer service team.

3 – Can I schedule a specific delivery time?

While we strive to deliver shipments as promptly as possible, we are unable to guarantee specific delivery times. However, you can provide delivery preferences when booking your shipment, and we will do our best to accommodate them.

4 – What should I do if my shipment is damaged or lost?

If your shipment arrives damaged or goes missing, please contact our customer service team immediately. We will initiate an investigation and work with you to resolve the issue promptly.

5 – Do you offer international delivery services?

We are authorized DHL Agents and can facilitate the collection and processing of your internationally bound package.

6 – Can I ship fragile or perishable items with In Motion Delivery?

To a certain extent yes, we offer specialized handling for fragile and perishable items to ensure they are transported safely. Please inform our team when booking your shipment so that we can take appropriate precautions.

7 – How can I become a registered customer with In Motion Delivery?

To become a registered customer, simply sign up on our website or contact our customer service team for assistance. Registered customers enjoy benefits such as streamlined booking processes and access to account management tools.

8 – What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and mobile money. Payment options may vary depending on the service and location.

9 – Do you offer pickup services?

Yes, we offer pickup services for your convenience. Simply schedule a pickup through our website or contact our customer service team to arrange pickup details.

10 – How do I contact customer service for further assistance?

You can contact our customer service team by phone, email, or through our website's live chat feature. Our representatives are available to assist you with any questions or concerns you may have between 8a.m and 10pm Monday to Saturday.