In Motion Delivery Limited – Privacy Policy
At In Motion Delivery Limited, we are committed to protecting your privacy and safeguarding the personal information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws.
- Information Collection
We collect personal information necessary for the provision of our delivery services and the operation of our business. This information may include:- Contact information (such as name, address, email address, and phone number)
- Shipment details (such as tracking numbers, delivery addresses, and package contents)
- Payment information (such as credit card details and Mpesa)
- Communication preferences
We collect personal information directly from you when you use our website, application, contact our customer service team, or engage with our services.
- Use of Information
We may use your personal information for the following purposes:- To provide and deliver our services, including processing shipments and managing deliveries
- To communicate with you regarding your shipments, account updates, and service notifications
- To process payments and invoices
- To respond to inquiries and provide customer support
- To personalize and improve your experience with our services
- To comply with legal and regulatory requirements
- Information Disclosure
We may disclose your personal information in the following circumstances:- To third-party service providers who assist us in delivering our services, such as transportation partners and payment processors
- To comply with legal obligations, such as responding to lawful requests from government authorities
- To protect our rights, property, or safety, or the rights, property, or safety of others
We do not sell or rent your personal information to third parties for marketing purposes.
- Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. - Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. - Your Rights
You have the right to access, correct, or delete your personal information held by us. You may also have the right to restrict or object to the processing of your personal information, as permitted by applicable law. - Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. - Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this Policy by posting the updated version on our website or by other means as required by law.
- Contact Us
If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:- In Motion Delivery Limited
For further information, please visit the IMD website (https://www.inmotion.co.ke/) or contact IMD Customer Service on 0743032081 or 0757771024 or 0104 580 014 send an email to info@inmotion.co.ke.
By using our services or interacting with our website and applications, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.